This is the first time I ever written a review for anything online. My service representative was Heather and she was fantastic! Her professionalism and customer service skills far surpasses those at any other dealership I have ever been to. Seeing the difference in service provided from the dealership where I bought my car (Chicago) and this dealership, let's just say that Frank Leta Acura just got themselves a new customer and McGrath Acura in Chicago just lost one. Thank you for an exceptional experience.
I went in for my 20k service and Heather did a great job reaching out to me a few days before to address any questions prior, was very courteous when I walked in and keep me up to date during my visit. She has been the only rep I have dealt with for the over 1 1/2 I have had my RLX and she has never let me down. She is amazing.
Awesome staff, they took me in right away and did a great job with the oil change/ tire rotation/ multi-point inspection. Best part was the car wash at the end, spotless!
Big shout out to Travis for helping resolve my title problem! Fast, courteous, professional!
I had an appointment for and oil change and wash. When I arrived, they were waiting for me. I went to the relaxing lounge with my book. Heather came by several times to let me know what was going on with my car. Seemed like no time she was back with her always smiling face to tell me my car was ready. I have never been to a dealership like Leta that the people were so nice, polite, and accommodating. Any employee walking by always speaks to me. Heather is the best. She always takes good care of me.
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