We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
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As a small business, we work hard every day at Frank Leta Acura to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
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We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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Awesome experience. Jamie was absolutely friendly, helpful, and informative. We look forward with working with him in the future.
Great customer service! Super fast and super friendly! Grateful for Peter’s help!
Jamal is the best to work with, helped us out a great deal.
Great experience great customer service Jamie is the best ask for him
Had a great experience buying a car here! We spent a few weeks shopping around and ultimately found the best deal on a low-mileage suv at this location. Our salesman, Jamie Crank, was incredibly personable and easy to work with. 10/10, would buy a car here again.
Jaleen was great to work with.
Jamal my sales man was great was us ! Thank you !
I want to give a special shout-out to Racheal at Frank Leta Acura! She’s my service advisor every time I come in, and I really appreciate having someone I enjoy working with whenever my car needs service. The way you’re treated after buying a car matters just as much as the buying experience, and Racheal is a big part of why I’m happy to keep coming back. Thank you, Racheal, for always taking care of me! I also want to recognize Ryan P., who was my salesman. I’ve really appreciated working with both of them!
I worked with David K. He was super friendly, positive, helpful, and has the most pleasant personality. He made me feel welcome and appreciated throughout the entire process. He listened to my concerns and needs and immediately resolved anything he could. He’s a great asset to your company and made me feel confident and secure in my purchase. It’s obvious, he loves his job and has compassion for the customers.
The entire experience was fantastic. From Angie who helped us find our way and introduced us to my salesperson. Jayleen was great! Professional, personable, and knowledgeable. He heard our needs and wants and made the experience great. Everyone was welcoming and helpful. I recommend if you are in need of a vehicle this should be your first stop.
Jaleen was very helpful and answered all our questions easily! He made the car buying process smooth and low stress. Would definitely recommend him to anyone that’s looking to buy from Frank Leta Acura!
Excellent customer service. 10/10! Jamie is a great guy!
We didn’t buy a car here, but we did enjoy working with Cole. He knows his stuff and he was eager to help, We test drove 4 cars and 3 of them had issues, but none of the issues were his fault. 5 stars for Cole!
I purchased a used 2023 Acura RDX Aspec on 10/7/26.The whole experience was very smooth, transparent from start to finish. My salesman Brennen R. was knowledgeable and very professional, seemed to go the extra mile. Thank You for making my experience positive. Frank Leta dealership dedication to customer satisfaction did nit go unnoticed .
I purchased a Toyota RAV4 last year, and the after-sales customer service has been terrible.
Both keys provided at the time of purchase needed reprogramming, which cost me $210. I was promised reimbursement but never received it.
Despite multiple calls and emails to different team members, including follow-ups with the invoice, I received no response. I also faced similar issues regarding the safety and emissions inspection.
I also purchased an add-on extended warranty and was told I could call anytime within 30 days to cancel it. However, despite multiple calls requesting cancellation, no one answered or returned my calls. This honestly made ... Read More Full review text opened.
Google - Oct 19, 2026
I purchased a Toyota RAV4 last year, and the after-sales customer service has been terrible.
Both keys provided at the time of purchase needed reprogramming, which cost me $210. I was promised reimbursement but never received it.
Despite multiple calls and emails to different team members, including follow-ups with the invoice, I received no response. I also faced similar issues regarding the safety and emissions inspection.
I also purchased an add-on extended warranty and was told I could call anytime within 30 days to cancel it. However, despite multiple calls requesting cancellation, no one answered or returned my calls. This honestly made me feel misled and question the dealership's business practices.
It's disappointing how responsive the dealership is during a sale, but how impossible it becomes to reach anyone afterward.
Bought my car from Jamal who was excellent! 10/10 service.
Will was great and helpful..
I had such a great experience buying my first car at Frank Leta Acura with Jaleen Yancey! Walking into a dealership to buy your first car can definitely feel a little intimidating, but Jaleen immediately made the experience comfortable and enjoyable. He was extremely personable, easy to talk to, and took the time to break everything down in a way that was easy to understand.
I really appreciated how understanding he was while I considered all of my options. He helped me compare what I liked and disliked about each vehicle and never made me feel rushed or pressured into ... Read More Full review text opened.Google - Oct 15, 2026
I had such a great experience buying my first car at Frank Leta Acura with Jaleen Yancey! Walking into a dealership to buy your first car can definitely feel a little intimidating, but Jaleen immediately made the experience comfortable and enjoyable. He was extremely personable, easy to talk to, and took the time to break everything down in a way that was easy to understand.
I really appreciated how understanding he was while I considered all of my options. He helped me compare what I liked and disliked about each vehicle and never made me feel rushed or pressured into making a decision. He was there to answer questions and help me find what was right for me rather than just trying to make a sale.
Jaleen made what could have been a stressful first-time experience genuinely enjoyable. I would absolutely recommend working with him, especially if you’re buying a car for the first time!
In the market for a new or used vehicle? This dealership will treat you well as you navigate finding the right one for your needs. Ask for Jamie Crank. I believe he lives there on Tesson Ferry! (Seriously, he's there ALOT!
I had an exceptional experience at frank Leta Acura on Tesson Ferry, thanks entirely to my service advisor, Rachel. She went above and beyond. When my vehicle was ready, she pulled my ford explorer right up to the door and deployed the accessibility ramp, so I could get in easily. Her attentiveness, kindness and proactive care made my visit seamless. Thank you, Rachel, for providing truly first class customer service.
Jaleen was a pleasure to deal with during our car buying process. 100% recommend him for your car buying.
My sales person James Crank was great. From the first phone call to handing me the keys, he made the experience wonderful. Top notch service.
Excellent service! Jaleen Yancey was helpful, kind, respectful and patient! Everyone was kind and friendly.
Jamie Crank was a great help and was very sociable!
⭐⭐⭐⭐⭐ I had a great experience working with Will! He was quick, efficient, and professional throughout the entire process. He made sure I got the car I wanted and made the experience smooth and stress-free. I truly appreciate his excellent customer service and would definitely recommend Will to anyone looking to purchase a vehicle. Thank you for making it happen!
Jaleen yancey was OFF THE TOP!.......He said " If I can't get you in the expensive vehicle that you want, I'll get you in a vehicle that you'll love"........HE KEPT HIS WORD........IM driving OFF!
The service department is amazing. They listen and are always willing to help. They do great work and are on top of all updates! Thank you guys!
Do yourself a favor and go see Will Zibers before you waste an entire week shopping around. After 2 disappointments at other dealers, Will and his team gave me a fair deal on my trade, and a lower rate than I qualified for at my preferred lender. Save yourself time and money and go see Will.
Cody and mark was very wonderful I came in looking for a new car I was really hesitant about my purchase and they took the time talked with and we came to adorable agreement and they was very patient with me and nice and I finally got the car i came for and I’m truly happy with my results thank you Cody and Mark!! .
My first experience here and Cody our salesman was phenomenal. Patience, explaining things, options and understanding our situation was appreciated. I would consider them a life time partner for car purchases. Thank you Cody so much.
Cody was absolutely amazing!! explained everything for me and my grandparents and walked us through it patiently and explained everything in detail! very down to Earth! Mark as well was extremely helpful, friendly and went through everything extremely smoothe!!! Amazing dealership! DEFINITELY RECOMMEND!
Excellent service, fast at responding, patience in answering all your questions, let me take it home and show my family before deciding. Washed and filled my gas tank before leaving with my vehicle. Many other great qualities to much to mention. I recommend them to everyone!
Nathan reached out on a Sunday of all days when I was looking for a vehicle. His prompt response to my inquiry was a determining part in the purchase of my vehicle and it had helped me greatly that he had been so quick. The whole experience was easy to digest and follow overall and it put me at ease as this was the first time im personally looking for a new vehicle. If I find myself looking for a new vehicle in the future this experience has left a very positive impression and I would say im highly likely ... Read More Full review text opened.Google - Oct 5, 2026
Nathan reached out on a Sunday of all days when I was looking for a vehicle. His prompt response to my inquiry was a determining part in the purchase of my vehicle and it had helped me greatly that he had been so quick. The whole experience was easy to digest and follow overall and it put me at ease as this was the first time im personally looking for a new vehicle. If I find myself looking for a new vehicle in the future this experience has left a very positive impression and I would say im highly likely to seek this individuals services again.
Drew did an amazing job
5 Stars! I had a great experience buying my car here thanks to Jamie. He was incredibly nice, patient, and made sure to answer all of my questions. He made the entire process simple and stress-free.
Evan was great come see him for a car!
Purchased a great vehicle from Jaleen Yancey today and couldn't have asked for a more smooth and straightforward experience. Jaleen is nothing like the pushy stereotype! He was informative and helpful through the whole process and made the transaction as smooth as possible. I'd definitely recommend asking for him the next time you're in the market for a new vehicle!
I purchased a Jeep Cherokee Overland for my daughter at Frank Leta Acura, and I had a great experience with Christine. She was very professional, and helpful with everything we needed. It was an easy and fast process. I cannot give her enough credit. Thank you Christine!!
I took my mother to Frank Leta Acura early in the week, hoping to find her a good used SUV. We worked with Jamie Crank. He was a huge help in finding my mom the right vehicle. He was super fun and personable to work with. He made the whole process super simple and easy. We highly recommend Frank Leta and Jamie.
Jaleen was very helpful , was fast and knew alot about the Acura . COME SEE JALEEN !!!!
Evan is fantastic to work with. He made buying a car for our son very easy. He provided excellent customer service and really listened to what we were looking for.
First time buying a car in Missouri and the whole team went above and beyond to ensure we found the right car and the right deal for our family! Mark was our go to and there was never a dull moment! Our seven year old was fascinated by all the cars on the lot and he was made to feel very special! Big thank you to the team and so glad to be part of the family! Wouldrecommend!
The team was super helpful, they helped us into the perfect car for our family.
Mark & Jamie did an amazingly awesome job getting me my Acura ADX.
Mark is the best finance manager here. He was super helpful when my daughter boughtt a car here he made it so much easier. Love the experience
Finance team is amazing! They somehow managed to make all the numbers, paperwork and signatures feel almost painless - which, in the car business, should probably qualify as a superpower!
This dealership was absolutely phenomenal to work with. This review is coming from someone who ended up not moving forward with the purchase however it was not from a lack of customer service. I was looking to purchase a Toyota grand Highlander coming from out of state and Nate Made sure to take detailed videos of the vehicle, communicated with me and was upfront in regard to pricing. I would recommend this dealership to anyone who is looking to get a good deal with honest people.
Josh was fabulous! Approachable, kind, knowledgeable. Recommend.
I can’t say enough good things about my experience with Frank Leta. After purchasing my car, I ended up needing some unexpected service shortly afterward, and the way everyone handled the situation genuinely meant a lot to me.
Nate has been incredible from start to finish. He has put so much time and effort into making sure I was in the right car, and when I needed help after the sale, he didn’t hesitate to step in and make sure everything was handled. His kindness, responsiveness and willingness to go the extra mile really stood out to me.
... Read More Full review text opened.
Facebook - Oct 1, 2026
I can’t say enough good things about my experience with Frank Leta. After purchasing my car, I ended up needing some unexpected service shortly afterward, and the way everyone handled the situation genuinely meant a lot to me.
Nate has been incredible from start to finish. He has put so much time and effort into making sure I was in the right car, and when I needed help after the sale, he didn’t hesitate to step in and make sure everything was handled. His kindness, responsiveness and willingness to go the extra mile really stood out to me.
I also want to give a huge thank you to Michael, Kevin and the entire service team. Michael immediately stepped up when Nate came to him, and Kevin and the rest of the team were incredibly helpful, communicative and professional throughout the process. I really appreciated how easy they made everything for me.
You can learn a lot about a business by how they treat you when something unexpected happens, and I’m incredibly grateful for the way Frank Leta treated me. Nate, Michael and the entire team — thank you for everything. You’ve made a forever customer out of me!
Great customer service..Christine is great!
I was very disappointed with my appointment with Jaleen. Before I came to see the vehicle, I was told that the problems with the car had been fixed. However, when I arrived and inspected the vehicle, it appeared that the issues I was told had been addressed were still present.
What concerned me even more was that the Carfax showed that repairs had been completed, even though the problems appeared to remain. I also noticed that the vehicle's odometer had been rolled back from 80k miles to 17k miles.
Not only that, but Jaleen also told me to look ... Read More Full review text opened.Google - Sep 28, 2026
I was very disappointed with my appointment with Jaleen. Before I came to see the vehicle, I was told that the problems with the car had been fixed. However, when I arrived and inspected the vehicle, it appeared that the issues I was told had been addressed were still present.
What concerned me even more was that the Carfax showed that repairs had been completed, even though the problems appeared to remain. I also noticed that the vehicle's odometer had been rolled back from 80k miles to 17k miles.
Not only that, but Jaleen also told me to look elsewhere and did not want my business. Stay away from this dealership.
Bought a used Honda Odyssey from them. Certified pre owned. I have gotten 2 oil changes and 2 inspections from these guys. First oil change and inspection, they told me that it's leaking oil from the oil pan and needed other small various things. That means they sold it to me while it was leaking oil, if you look under the van you can see it's been leaking for years. I have spoken to them a few times about this and asked for a discount. They just stopped calling me back and I'm done wasting my time with them.
... Read More Full review text opened.Google - Sep 28, 2026
Bought a used Honda Odyssey from them. Certified pre owned. I have gotten 2 oil changes and 2 inspections from these guys. First oil change and inspection, they told me that it's leaking oil from the oil pan and needed other small various things. That means they sold it to me while it was leaking oil, if you look under the van you can see it's been leaking for years. I have spoken to them a few times about this and asked for a discount. They just stopped calling me back and I'm done wasting my time with them.
Second inspection, they tell me it's leaking oil and needs to be diagnosed. I thought you did diagnose it last time?
Also it needs new tires all the sudden when they told me it had over 50% tread when I bought it. It's going to need brake pads soon too. Very poor maintenance on their stock.
I do NOT recommend buying a pre owned vehicle from this location. They lied about the multipoint inspection when I bought it, won't stand behind their product and this van has cost me way more than what it should have. I will never buy here again.
The Staff was nice and friendly. They are hospitable, offer water,and let you decide how you want to pursue a purchase without making you feel pressured.
If google let me give them 0 stars I would.
It is so sad how terribly they treat their loyal customers.
My family has been purchasing Acuras from them for 4 decades and I am on my 4th Acura from them, and over the last few years the service went from 5 stars to negative stars.
I always get all the recommended services and used to recommend them highly.
In May, my car was rear-ended. I got the estimate from the insurance required shop, then sent it to Frank Leta’s auto body shop. After three months of back and forth and trying ... Read More Full review text opened.Google - Sep 11, 2026
If google let me give them 0 stars I would.
It is so sad how terribly they treat their loyal customers.
My family has been purchasing Acuras from them for 4 decades and I am on my 4th Acura from them, and over the last few years the service went from 5 stars to negative stars.
I always get all the recommended services and used to recommend them highly.
In May, my car was rear-ended. I got the estimate from the insurance required shop, then sent it to Frank Leta’s auto body shop. After three months of back and forth and trying to get ahold of people (my first red flag), I had an appointment to get the repairs done (see photo for minimal damage). I left the country for three weeks (with full communication abilities) and they said it would be done when I got back.
When I got back, they had not completed the repairs at their own fault and made it incredibly difficult to get my car back.
I will be using Mungenast Acura (and their complementary valley survive that Frank Leta has terminated since I purchased my vehicle) for the remainder of my Acura needs.
Our first experience and purchase here was so wonderful that we came back for another vehicle after one of ours was totaled in a accident. The second time was not so great. We were working with Jamie on purchasing another vehicle until my boyfriend was diagnosed with congestive heart failure and told he can't drive for a while. When he let Jamie know that unfortunately due his diagnosis that we wouldn't be getting another vehicle soon Jamie's response was "I just need to know if you have any money down so we can make this deal&... Read More Full review text opened.Google - Sep 9, 2026
Our first experience and purchase here was so wonderful that we came back for another vehicle after one of ours was totaled in a accident. The second time was not so great. We were working with Jamie on purchasing another vehicle until my boyfriend was diagnosed with congestive heart failure and told he can't drive for a while. When he let Jamie know that unfortunately due his diagnosis that we wouldn't be getting another vehicle soon Jamie's response was "I just need to know if you have any money down so we can make this deal". How professional of him. Needless to say I don't think we will ever buy another car from Frank Letta, nor will I recommend anyone else either!
Needs better leadership with excellent customer courtesy. Respond to customer concerns quickly and delete all customer info off the app on their phone.
My husband and I came to Frank Leta with a specific auto in mind to view. We met with Christine Zouglas and it was the best experience we have ever had in purchasing a vehicle. Christine was friendly engaging and made the experience not only pleasurable it was the least amount of time we have ever spent in purchasing a car. I highly recommend her and the friendly staff. She gets 10 stars!!!
Bought a new 2025 Acura Integra. From the first promise to the service department has been nothing but a headache and let down. They keep selling me the idea that im family and thats how the dealership treats customers but it hasn't been seen by myself or the wife. Carwash that is self-service 24 hours just got online a few months ago after being down for over 1yr. Impossible to get a code to use. Service department says 1 hr on oil change, avrage time is 2hrs. Very rarely is a loaner car available or a pick up/ drop off shuttle. They ... Read More Full review text opened.Google - Sep 5, 2026
Bought a new 2025 Acura Integra. From the first promise to the service department has been nothing but a headache and let down. They keep selling me the idea that im family and thats how the dealership treats customers but it hasn't been seen by myself or the wife. Carwash that is self-service 24 hours just got online a few months ago after being down for over 1yr. Impossible to get a code to use. Service department says 1 hr on oil change, avrage time is 2hrs. Very rarely is a loaner car available or a pick up/ drop off shuttle. They tried selling wife services to vehicle that dont fit her vehicle. Example one was rear end fluid for the differential. Acura integra was never equipped with rear drive or all wheel drive. Covers for tire steems not replaced 3 times. Everything that happens at this business is explained as a learning opportunity on their part. A few other small things im gonna keep to myself, I do have about 5 cards with gold star details for their apologies but this place is nothing how it use to be when frank was alive. You truly were treated like family. Had the vehicle for 14 months with 42,000 miles on it now so ive been in that dealership long enough to understand the incompetence and consistency in new faces to get whats going on. Will not repeat this purchase again with frank letta Acura.
I recently bought an Acura ADX from Frank Leta. Brennen was my salesman, and I do feel like he was kind and answered all of my questions to the best of his ability. However, it seemed like there was dishonesty in many ways. For example, I was told the “ladies who have the keys” to access my second key were gone for the day. As I bought this vehicle out of state, of course, I would be unable to drive back to the dealership the next week to receive this. I was told the key would be shipped to me. ... Read More Full review text opened.Google - Sep 4, 2026
I recently bought an Acura ADX from Frank Leta. Brennen was my salesman, and I do feel like he was kind and answered all of my questions to the best of his ability. However, it seemed like there was dishonesty in many ways. For example, I was told the “ladies who have the keys” to access my second key were gone for the day. As I bought this vehicle out of state, of course, I would be unable to drive back to the dealership the next week to receive this. I was told the key would be shipped to me. After weeks of back and forth communication with hardly any answers, I was finally told the keys were actually on back order. I finally received this after about a month and a half. My temporary tag expired on Monday of this week, and I have had hardly any communication on the next steps even though I have reached out. As I know this is out of Brennen’s hands, I don’t fault him for this. However, the communication has been very poor since buying this vehicle. As I was purchasing out of state, it was my understanding that by handling the titling for me, it was supposed to be a service offered to help their customers. However, at this point, it has been much more difficult than if I were to do it myself.
This has been over one year that I encountered the most worst service imaginable. I wanted to post this earlier than that but I decided that what goes around comes around. The story. I bought a 2017 rdx Acura from them. The sales lady at that time to the guy who gets you finance where friendly helpful respectful, and went above and beyond to help me get into the car.
Now, once I started having issues with my car and it needed maintenance or work done on it that was a whole different situation. THE WORST SERVICE DEPARTMENT ON PLANET EARTH. ... Read More Full review text opened.Google - Sep 1, 2026
This has been over one year that I encountered the most worst service imaginable. I wanted to post this earlier than that but I decided that what goes around comes around. The story. I bought a 2017 rdx Acura from them. The sales lady at that time to the guy who gets you finance where friendly helpful respectful, and went above and beyond to help me get into the car.
Now, once I started having issues with my car and it needed maintenance or work done on it that was a whole different situation. THE WORST SERVICE DEPARTMENT ON PLANET EARTH. I don’t want to get into too much details but I had a warranty on my car that I bought through them. It’s an extended warranty. The guy who worked in the service department told me that I don’t have a warranty and I tried to tell him that I was there few days earlier and presented the warranty and they verified it and all is good. He rudely said that you don’t have one. I couldn’t believe how he treated me. He unprofessionally said go home and get it. I then asked to speak to his superior thinking that I would get the service that I needed only to find out that the service director is even worse. When I went into his office I was very upset and disappointed and then they he and his gang friends working there claimed that I threatened them and are going to call the cops on me. I couldn’t believe I was at an Acura place. I thought I was in the hood. That was very scary. Just because I was complaining and upset about the service I was getting he the director of service and his gang mafia working there told me to get out of the place or they will call the cops. Of course there is nothing I could do because they are all buddy buddies and a scary mafia gang to deal with. I decided that I would leave and just never ever come back to that place. Oh forgot to mention that they actually found my warranty and they suddenly changed there attitude and wanted to help me but I said no thanks not today but I will be in touch. Of course I never wanted to go back there again cause I was honestly afraid and didn’t want to be in contact with that service director and his little guys working next to him as never interact with a gang mafia. Just run for your life. I obviously contacted the general manager of the company and told him everything that happened. He was nice enough to tell me that he will have my car picked up and returned and they will do the job but I thanked him a lot for his kindness but it was too late for me and I just didn’t want to go back and remember the experience I had. It was beyond horrible.
For those who have had bad experiences at this frank leta Acura place take your car to Mungest Acura on Manchester. Your warranty should also work there and their service is absolutely amazing and they are very hospitable at the service department and will work with you on everything I mean everything. That is where I take my car now. So far I have paid over $3000 dollars but I know it’s going to the right people.
God Bless 🙏🏻
Since I bought my car and started bringing it in for service, I have been very satisfied. However, during my last visit to have the rear quarter window replaced, the interior of my car was damaged. I informed the service advisor who assisted me, and he told me he would submit a report. To this day, I have not received any response or follow-up, and I feel like my concern was simply ignored.
It is particularly disappointing because, according to the receipt he provided, this person appears to be the manager. Having a manager fail to follow up on a ... Read More Full review text opened.Google - Aug 29, 2026
Since I bought my car and started bringing it in for service, I have been very satisfied. However, during my last visit to have the rear quarter window replaced, the interior of my car was damaged. I informed the service advisor who assisted me, and he told me he would submit a report. To this day, I have not received any response or follow-up, and I feel like my concern was simply ignored.
It is particularly disappointing because, according to the receipt he provided, this person appears to be the manager. Having a manager fail to follow up on a customer report is extremely unprofessional. This experience has left me with a very bad impression, and I am seriously considering switching to a different dealership for future service. I can no longer trust this location since my report was completely disregarded. I wasn't looking for compensation—just basic customer service and honesty, but he never called or checked back in.
Horrible sale and service! Cat was not inspected as stated and the inspector that did it no longer works there of course! Bought a used Toyota there in cash and issue after issue with it...and on things they've replaced and now on things thst should have been caught in the inspection and of course tbe former employee left no notes on it...convenient!!! Do not trust this dealership! Plenty of dealerships around sont go to this one!!!
Be prepared to be hung up on with sales when you call out their shortcomings and inadequacies. Typical Leta energy.
I drove two hours to this dealership ready to buy a used SUV for cash. I had done my homework, was excited, and fully intended to leave with it that day. Instead, I never even got it out of Park.
When we arrived, the SUV was out being driven. We were told it was being held for our appointment. When it returned, it wouldn’t stay running. Our salesman, Jamie Crank, immediately said, “oh sorry, they drove it so long it ran out of gas.” I questioned that because the behavior didn’t make sense. He assured me it was ... Read More Full review text opened.Google - Aug 16, 2026
I drove two hours to this dealership ready to buy a used SUV for cash. I had done my homework, was excited, and fully intended to leave with it that day. Instead, I never even got it out of Park.
When we arrived, the SUV was out being driven. We were told it was being held for our appointment. When it returned, it wouldn’t stay running. Our salesman, Jamie Crank, immediately said, “oh sorry, they drove it so long it ran out of gas.” I questioned that because the behavior didn’t make sense. He assured me it was fuel, stressing he had 24 years of experience and wasn’t going to let “one little used SUV” hurt his reputation when they sell $200,000 cars.
That line stuck. That “little used SUV” was a ~$9,500 purchase to us—real money, real effort, a 2-hour drive. The size of their sales does not determine the value of mine, or the respect I deserve.
About 45 minutes later we were told they were “out of gas” and needed time to refill. Gas didn’t fix it. And it’s hard to accept a 45-minute fuel delay when a gas station is a couple doors away.
We were then sent to lunch on the dealership while they “figured it out,” even told, “Make sure you order the most expensive thing on the menu because Mr. Leta has LOTS of money.”
When we returned, we were told it was the battery and it had been replaced. Problem: I had already checked the service history. This certified dealership had replaced the battery on 7/24/26—about three weeks earlier. I pointed that out. I was told, “Well, dead cell batteries do happen.” Then reassured not to worry because they had “JUST” detailed it “JUST FOR YOU!”
I asked if it could be the charging system. No clear answer. Still, I tried the SUV. Within minutes: driver side cold air, passenger side hot. Then I looked in the back—trash under the seat and white stains ALL over the leather. Inside the “JUST FOR YOU” detail. That was it. I never put it in Drive.
To be clear: I didn’t walk away because it had issues. Used cars do. I walked away because the story kept changing. If they had said, “Something’s wrong, we’ll diagnose it properly before selling it ‘AS IS,’” I would’ve respected that. Instead, facts and explanations didn’t match, and trust collapsed.
Back inside, Jamie said he’d get to me after another sale. After a 3-hour ordeal, I just needed the promised lunch reimbursement. I asked for the manager, explained I wasn’t buying, submitted the receipt, and asked for proof of reimbursement before leaving.
My final words: “I’m glad that lemon is on your hands and not mine.” Then I left.
Later that night, Jamie texted he had “tried everything” and hoped we enjoyed lunch. The lunch was never the issue. The mechanical issues weren’t even the real issue. Trust was.
I came ready to write a check. No financing, no hesitation—I wanted the SUV. All they had to do was be straight with me. Instead, I got “little used SUV,” 24 years of reputation talk, and shifting explanations.
Our ~$9,500 purchase may have been “little” to them, but not to us. Ironically, that “little used SUV” did exactly what I was told it wouldn’t: it changed my opinion of that 24-year reputation.
I left with my money. They kept the SUV. And I’m very glad that lemon is on their hands and not mine.
I couldn’t have had a worse experience at this car dealership. I bought my first new (to me) Audi from this dealership in October. After paying 500$ to have tint added onto my deal, I ended up spending 3 months and going back to the shop 4 separate times because of how badly it was bubbling and peeling! By the fourth time I got tired of trying to let them get it right and dealt with the pealing tints. Flashfoward to now, my car was totaled in a hit and run. So i went back to Frank Leta to try to find ... Read More Full review text opened.
DealerRater - Aug 15, 2026
I couldn’t have had a worse experience at this car dealership. I bought my first new (to me) Audi from this dealership in October. After paying 500$ to have tint added onto my deal, I ended up spending 3 months and going back to the shop 4 separate times because of how badly it was bubbling and peeling! By the fourth time I got tired of trying to let them get it right and dealt with the pealing tints. Flashfoward to now, my car was totaled in a hit and run. So i went back to Frank Leta to try to find a new one, after having no luck and not having any interest in the cars I did see, I left. This was Friday, I had viewed a 2023 Jetta that I thought could be a good option if I found nothing else in time. Monday I received a call from Frank Leta (Edwin) begging me to come back and look at the car again because he got the price down and into my budget for me. I didn’t want the car because it already had 106k miles which seemed far too high for a vehicle only used for three years. I asked, my mother asked, AND my dad asked if this car was ever used as a rental and it was assured to me over and over by Edwin it was a “one owner vehicle and never a fleet car”. It was 630 when I was able to make it to the dealership so I was rushed through paperwork (he straight up said to me he was rushing me through it because they were about to close). I didn’t get to look anything over as I was signing including the carfax. Only after purchasing a 16k vehicle and driving it home, did i THEN find out i was deceived and conned. How did I find this out? Not because they finally fessed up, not because they realized they made a mistake, but because a enterprise fleet card (pictured) fell out of the sun visor as I pulled it down. I called back to ask if there was a reasonable explanation for this only for Dave (Sales Manager) to cut me off and belittle me every time i tried explaining why I was so upset. I straight up had to ask him to let me finish my sentence BEFORE he started responding because that’s how a civil conversation goes, and he was not giving me that. I asked if there was something he was willing to do considering his fellow employees lied to me and my entire family BLATANTLY. All he had to say was “are you bringing the car back today or tomorrow?”. No customer service, no I’m sorry, no type of apology or making up for the terrible service I experienced. I would think a company would treat a loyal customer with more decency and respect. When I brought the car back and someone told Edwin I was there, he refused to even walk out of the back and apologize or explain to me why what happened, did happen. He sat in the back and hid. (After asking me to write him a good review online! as if?!?) Dave was no where to be seen either. The ONLY person in that entire dealership with a sense of decency is Brendan. It wasn’t his mistake to fix, but at least he came over and apologized to me for the situation the dealership put me in. He at least made me feel heard and he came to me with respect and no attitude. I respect his ability to try to make it right when it wasn’t his mistake to fix. I’d highly reccomend South County Auto Plaza over this dealership as they told me multiple people have came to them with similar issues from Frank Leta, including Frank Leta not actually going along with a release affidavit and spending 40 days fighting them to release a client off their loan on a car they returned. The sales manager dave is extremely rude to customers and incredibly disrespectful to his own employees. He made fun of their appearances and their character to me. Which I did not appreciate and i’m sure they didn’t either! I couldn’t reccomend more how far you should stay away from this dealership!!!
UPDATE TO MY PREVIOUS REVIEW - FRANK LETA MITSUBISHI
I am updating my review after we posted about our horrible experience with the Challenger we bought from Frank Leta Mitsubishi.
After we left our honest reviews about the motor going out within a couple of months, the warranty we were forced to buy, the motor being installed WRONG with JB screws, and the Store Manager being rude and calling the police on us and banning us from the dealership - we FINALLY got a phone call.
They called us and asked us to REMOVE our posts/reviews and told us ... Read More Full review text opened.Google - Aug 14, 2026
UPDATE TO MY PREVIOUS REVIEW - FRANK LETA MITSUBISHI
I am updating my review after we posted about our horrible experience with the Challenger we bought from Frank Leta Mitsubishi.
After we left our honest reviews about the motor going out within a couple of months, the warranty we were forced to buy, the motor being installed WRONG with JB screws, and the Store Manager being rude and calling the police on us and banning us from the dealership - we FINALLY got a phone call.
They called us and asked us to REMOVE our posts/reviews and told us they were going to pay the fee / take care of the cost to make this right. We agreed to work with them because all we ever wanted was for our car to be fixed correctly.
But since that call, we have STILL yet to hear back from anyone. No follow-up, no payment, no fix, nothing. They just wanted us to be quiet and take the reviews down.
And now to make it even more confusing, someone by the name of Steve Brown reached out and stated that NOBODY by the name of Joe Brown ever called us and stated any of those things. So one person is promising to pay and have us remove our posts, and another person is denying anyone ever called us at all.
This is exactly the runaround and unprofessionalism we have been dealing with from the start. No accountability, no communication, and no resolution.
We will NOT be removing our truthful reviews until this is actually resolved. Our Challenger is still not fixed right, we were still banned from the facility for asking questions, and we are still waiting for the management / corporate office to actually call us back and stand by their word.
If you are thinking about buying from Frank Leta Mitsubishi, please read all of the reviews first.
Jamie was absolutely wonderful to work with when purchasing our car! He was very accommodating and took the time to answer every question I had. I never felt rushed, pressured, or pushed into making a decision. He made the entire car-buying experience easy and comfortable. We truly appreciate his patience, professionalism, and excellent customer service. I would definitely recommend Jamie to anyone looking to purchase a vehicle!
My guys at Leta Acura did me RIGHT!!!! I am so ecstatic right now. I walked out from their dealership with the exact car that I wanted. Thumbs up & spirit fingers to Drew, Dave, and Sam. They worked hard and diligently for the car I wanted. They was all gas no brakes on making sure I got exactly what I wanted. The process was easy and I am so glad I went there and nowhere else. Im telling everybody I know about them. I am all smiles and giggles right now.😁🥰🥳
Employees are polite,helpful and amazing to work with. From sales to finance are wonderful
No customer service after sale after spending 20,000 for a car i asked for something they said can't help you
I bought a 2016 Mazda CX-5 from Frank Leta Acura and later submitted an application to cancel the extended warranty. The Finance Director, D Reidt, accepted the return application and signed off on it, agreed to return the amount in full as I was not interested in the warranty. It has been weeks now, and the dealership is failing to return my money. Whenever you try to get your funds back, communication stalls. It is incredibly frustrating to have signed, binding paperwork from their own management team but still have to chase down my money. Be very careful buying any add-on ... Read More Full review text opened.Google - Jul 30, 2026
I bought a 2016 Mazda CX-5 from Frank Leta Acura and later submitted an application to cancel the extended warranty. The Finance Director, D Reidt, accepted the return application and signed off on it, agreed to return the amount in full as I was not interested in the warranty. It has been weeks now, and the dealership is failing to return my money. Whenever you try to get your funds back, communication stalls. It is incredibly frustrating to have signed, binding paperwork from their own management team but still have to chase down my money. Be very careful buying any add-on products here, as getting a refund is a total nightmare even when they agree to it in writing.
Bought a used car, less than one month in and already in the repair shop and told good thing I bought the Warrenty. Here’s an idea stand behind the product you sell, at least for a full month.
Well at first I was happy with this dealership then things changed very quickly after dealing with a lot of BS from Frank leta Mitsubishi I came here to get help not only did I have to show up after calling leaving voicemails had to coming up there to get my car looked at getting told that they need to call someone to get in there for the warranty two weeks still hadn't heard nothing went up there finally got help after showing up then they had my car I've been paying for for almost 4 months working on ... Read More Full review text opened.Google - Jul 21, 2026
Well at first I was happy with this dealership then things changed very quickly after dealing with a lot of BS from Frank leta Mitsubishi I came here to get help not only did I have to show up after calling leaving voicemails had to coming up there to get my car looked at getting told that they need to call someone to get in there for the warranty two weeks still hadn't heard nothing went up there finally got help after showing up then they had my car I've been paying for for almost 4 months working on it and never received any phone calls any updates on my vehicle every time I called to get updates no one could give me anything they didn't know what was going on yet they still hadn't even gotten a hold of the warranty people wish I was grateful for having a hybrid during that gas prices being as high as they were but when I finally got my vehicle back after telling them that the one I was in needed a oil change they gave me my back is now all of a sudden everything got done after setting up there for so long doing nothing tore my car down and now I get it back and finally I've been in it for the first time after being gone on a work trip get the sparks plugs changed find out I'm missing my air intake horse my heat shield on my engine and bolts out of one of the parts in the in there go up there and confront him about it today and sitting up there for almost 2 hours what do I get do you have proof it was like that before we worked on it it wasn't broken like that until you guys worked on it more damage is more stuff is now missing yes they did do the work on the car that needed to be done that Mitsubishi could not do or help me with it's the same time you don't treat a customer like that and tell her do you have proof that was like there before that you had my car for 4 months almost tore down and you guys didn't put everything on properly and now that's my fault don't trust half of these Frank Leta mechanics cuz they don't know what they're doing they just try to steal money from you sold me a lemon and I have not even been in this car less than a month and I've had it all together for 6 months now trying to get it legal and they tore off my tep tags at the dealership too like to know what happened to that they have no rights to do that just because it's not legal anymore you have no right to tear my temp tags off
The father of my children and I bought a Buick avenir and within 3 months and 1 day the transmission is blown and our exhaust has a huge crack. Upon reading the carfax, it shows the vehicle did not initially pass safety and emissions. When we asked for records of work done it shows safety work but absolutely no emissions work done. Luckily we had a third party warranty that covered the cost of the transmission, but we were still left with the cost of the exhaust. When asked about why the vehicle failed emissions initially they had no clear answers and ... Read More Full review text opened.Google - Jul 11, 2026
The father of my children and I bought a Buick avenir and within 3 months and 1 day the transmission is blown and our exhaust has a huge crack. Upon reading the carfax, it shows the vehicle did not initially pass safety and emissions. When we asked for records of work done it shows safety work but absolutely no emissions work done. Luckily we had a third party warranty that covered the cost of the transmission, but we were still left with the cost of the exhaust. When asked about why the vehicle failed emissions initially they had no clear answers and refused to give any further documentation. Further dig through reviews and you'll find a history of this type of deceptive behavior. I would not recommend purchasing a vehicle through them. We will be contacting the BBB and attorney general.
Calvin Williams made my car buying experience EXCEPTIONAL by being patient and answering all my questions.
Disappointed with the finance department at Frank Leta Acura. While the car is great, my loan balance is significantly higher than the agreed price. When I went in person, I was told the extra amount was for a warranty, but the numbers still don't tally and are way too high. I’m trying to give them the benefit of the doubt, but they are completely unreachable by phone despite multiple attempts. Still waiting for a response and a resolution
I drove over an hour to this dealership after multiple people confirmed my appointment, including the salesman and manager. I was called, reminded, and even sent a video from the salesman saying they were excited to see me. Based on that, I reasonably believed the Chrysler 300 I was coming to see would be ready to test drive.
It was not.
When I arrived, the manager who said he would meet me was nowhere to be found. The salesman eventually walked me out to the car, and the first thing I noticed was a sign on the windshield saying the vehicle ... Read More Full review text opened.Google - Jun 16, 2026
I drove over an hour to this dealership after multiple people confirmed my appointment, including the salesman and manager. I was called, reminded, and even sent a video from the salesman saying they were excited to see me. Based on that, I reasonably believed the Chrysler 300 I was coming to see would be ready to test drive.
It was not.
When I arrived, the manager who said he would meet me was nowhere to be found. The salesman eventually walked me out to the car, and the first thing I noticed was a sign on the windshield saying the vehicle could not be driven and needed inspection. Nobody told me this before I made the trip. Had I known the car could not be test driven, I would not have wasted my time driving that far.
Then, instead of making the situation right, they had me run credit anyway. The salesman pushed a laptop toward me and had me fill out the application myself. First solo, then again with a co-signer. Once I was approved and told them the payment was doable if the car drove well, the response was basically, “Great, have a good day,” because the vehicle still could not be driven. He didn’t even walk me back to my car.
I spoke with a manager afterward and explained how poor the experience was. He apologized and said that was not how employees were trained, but the damage was already done. I gave them a second chance, and the next day I was told the vehicle still would not be ready for several days because they were unsure about the inspection/status of the car.
Thankfully, I ended up going to ERS Motors instead, and the difference was night and day. They were friendlier, more hospitable, more professional, and got me into essentially the same year/mileage Chrysler 300 for about $3,000 less, a 2% lower interest rate, and a much better payment — $234/month for 66 months compared to the $340/month for 72 months I was looking at here.
Before making an appointment with this dealership, especially if you are traveling a long distance, verify that the vehicle is actually inspected, available, and ready to test drive. Do not assume that repeated appointment confirmations mean the car is ready.
First photo: the car I drove over an hour to see but could not test drive.
Second photo: the car I actually bought from ERS Motors.
I am leaving this review specifically for the South County location because they were responsible for inspecting the vehicle before it was transferred and sold to me by the Bridgeton location.
To be clear, Bridgeton ultimately stepped up, investigated the issues, and worked to make things right. My concerns are with the inspection and quality control performed by South County before the vehicle was ever offered for sale.
The vehicle was represented as inspected, safe, and in good condition. Within four days of purchase, the brakes failed and the vehicle had to be towed. Despite this happening almost immediately after ... Read More Full review text opened.Google - Jun 2, 2026
I am leaving this review specifically for the South County location because they were responsible for inspecting the vehicle before it was transferred and sold to me by the Bridgeton location.
To be clear, Bridgeton ultimately stepped up, investigated the issues, and worked to make things right. My concerns are with the inspection and quality control performed by South County before the vehicle was ever offered for sale.
The vehicle was represented as inspected, safe, and in good condition. Within four days of purchase, the brakes failed and the vehicle had to be towed. Despite this happening almost immediately after the sale, I had to argue just to have towing covered and avoid diagnostic fees for a problem that clearly existed before I owned the vehicle.
The issues didn't stop there. The vehicle developed a noticeable wobble while driving. The initial response was that the tires simply needed balancing, but the wobble remained. It wasn't until I paid for an independent inspection that additional concerns were identified.
The inspection found multiple issues that should have been caught before the vehicle was transferred for sale. The vehicle also developed a check engine light shortly after purchase, which raised serious questions for me about the thoroughness of the inspection process and whether pre-existing issues may have been overlooked.
What concerns me most is that many of these problems appeared within the first week and roughly 200 miles of ownership. Multiple mechanics expressed doubt that these conditions developed solely from my use of the vehicle during such a short period of time.
What is especially telling is that Bridgeton eventually reviewed the situation, agreed there were legitimate concerns, and worked to address them. I was also informed that ownership is holding the South County location responsible for these issues rather than the Bridgeton location, which acquired the vehicle with a current inspection from South County and sold it in good faith. Bridgeton trusted the inspection and condition report they received, and unfortunately that trust appears to have been misplaced.
I understand that used vehicles can have unexpected problems. However, buyers should be able to trust that a vehicle has been properly inspected before being represented as safe and ready for sale. Based on my experience, I would strongly encourage anyone purchasing a vehicle that originated from this location to obtain an independent pre-purchase inspection.
Unfortunately, my experience left me with serious concerns about the quality and thoroughness of the inspection process at South County, as well as the service department's willingness to thoroughly investigate customer concerns. Too often, it felt like the simplest explanation was accepted without further inspection, even when the problem persisted. When vehicle safety is involved, customers deserve a more thorough and proactive approach.
Had a great experience purchasing a used car on Friday at Frank Leta Acura! Christine and the entire team were friendly, helpful, and made the process easy and hassle-free. They worked with us to get the best deal possible and never made us feel pressured. Buying a car can be stressful, but this experience was smooth from start to finish. Definitely recommend if you’re looking for a straightforward and positive car-buying experience!
2025 adx a spec. Overpriced junk.. LEASE YOUR VEHICLE, DO NOT BUY!!!!
This place likes to tell you whatever they can to get you into a car.. theyre not helpful with anything. The guy told me the car had remote start witch was a major selling point cause thats one thing I was looking for in a car. That feature works maybe 50% of the time, when it does it takes 5-10 minutes to update the acura share. There for a week it didnt work at all. So its pointless to use. He also told me oil changes were roughly $50 to fine ... Read More Full review text opened.Google - May 28, 2026
2025 adx a spec. Overpriced junk.. LEASE YOUR VEHICLE, DO NOT BUY!!!!
This place likes to tell you whatever they can to get you into a car.. theyre not helpful with anything. The guy told me the car had remote start witch was a major selling point cause thats one thing I was looking for in a car. That feature works maybe 50% of the time, when it does it takes 5-10 minutes to update the acura share. There for a week it didnt work at all. So its pointless to use. He also told me oil changes were roughly $50 to fine out there more like $80. That was a lie. The tech is horrible and laggy. Won't let you use your android apps for more then a couple clicks and then resets everything due to "safety pause". But makes you unlock your phone while driving to hook it to android auto..
After purchasing the vehicle they offered 0 help to hook my phone to the car and the app to use the remote start. On top of that the car its self has been a nightmare. On cold mornings the drivers window likes to get stuck on the outside of the weather stripping and then POP back into the channel. Couple of times the only way to get it back in was by opening the door while driving down the highway and rolling it up t the same time. The car clunks after giving it gas after switching from reverse to drive and driving either direction for 15ft. The windshield wipers dont do ANYTHING to help you see as they smear everything. You cant turn the volume as loud as the unit offers, even to drown out wind noise they still crackle over 30, out of 40. Looking online they are about $14 per front speaker. The engine is underpowered for cars in its class. I honestly dont see the value in what I bought. +$35,000 for a vehicle I have numerous issues and complaints about. I absolutely hate acura and will never buy another. Look on acur adx fb group and youll see the issues im having plus : key issues, starting issues, battery issues... stay away!!! Theyre over engineering the wheel and stepping back 20 years in the process.
these people here make owning a acura a dream! will keep on coming here for these awesome people!
Very disappointed with my experience at Frank Leta Acura.
I visited the dealership after being told they would beat or improve a competing offer I already had from another Acura dealership. Based on those representations, I spent time traveling to the dealership expecting a straightforward and transparent negotiation.
Unfortunately, once I arrived, the pricing changed and additional costs were introduced that made the deal higher than what had been discussed beforehand. The experience felt misleading and very similar to a bait-and-switch sales tactic.
What was most frustrating was the dealership management’s response afterward. Even after I provided documentation and ... Read More Full review text opened.DealerRater - May 14, 2026
Very disappointed with my experience at Frank Leta Acura.
I visited the dealership after being told they would beat or improve a competing offer I already had from another Acura dealership. Based on those representations, I spent time traveling to the dealership expecting a straightforward and transparent negotiation.
Unfortunately, once I arrived, the pricing changed and additional costs were introduced that made the deal higher than what had been discussed beforehand. The experience felt misleading and very similar to a bait-and-switch sales tactic.
What was most frustrating was the dealership management’s response afterward. Even after I provided documentation and proof of the prior communications, the dealership still refused to appropriately address the issue.
I understand dealerships need to make profit, but customers also deserve transparency, consistency, and good-faith negotiations. Unfortunately, that was not my experience here.
I would strongly encourage future buyers to get every pricing detail in writing before visiting the dealership and carefully review all numbers presented during negotiations.
I had a very disappointing experience with Frank Leta Acura in St. Louis. I already had a negotiated price from another Acura dealership, but the vehicle color I wanted was sold before I finalized the purchase. Frank Leta Acura told me they would consider beating the other dealer’s offer if I came in with the details.
We left work early and drove about 45 minutes expecting the process to be simple since we had already test-driven the vehicle and negotiated pricing elsewhere. Once we got there, the entire conversation changed. They acted as if the previous discussions never happened and ... Read More Full review text opened.Google - May 7, 2026
I had a very disappointing experience with Frank Leta Acura in St. Louis. I already had a negotiated price from another Acura dealership, but the vehicle color I wanted was sold before I finalized the purchase. Frank Leta Acura told me they would consider beating the other dealer’s offer if I came in with the details.
We left work early and drove about 45 minutes expecting the process to be simple since we had already test-driven the vehicle and negotiated pricing elsewhere. Once we got there, the entire conversation changed. They acted as if the previous discussions never happened and started saying they could not honor the pricing because they had the color we wanted, implying we should pay more simply because of availability.
The whole experience felt dishonest and manipulative. Instead of straightforward pricing, it turned into pressure tactics and emotional games. What should have been an exciting purchase became frustrating and stressful.
To make matters worse, I casually asked them to evaluate our trade-in vehicle, and the offer was shockingly low — around 25% of what the car could realistically sell for in the market. It felt like another tactic to make up profit elsewhere.
Customers should be very careful about verbal promises and “come in and we’ll make it work” statements. Get everything in writing before driving out there. There are other dealerships that treat customers fairly, respect their time, and stand behind what they say.
Very disappointing experience overall.
I have had a terrible experience with this shop. My Wife and I are deployed overseas. I was trying to buy a used vehicle to have transportation when we return home in a month. We found a vehicle and made a deal. The salesman said they would have finance reach out to me to finalize. After several attempts to contact them I never got any details or opportunity to buy the car. I was actively trying to buy the car. Called the front desk. Called the manager. Finally, someone picked up the phone and told me they sold it the ... Read More Full review text opened.Google - Apr 29, 2026
I have had a terrible experience with this shop. My Wife and I are deployed overseas. I was trying to buy a used vehicle to have transportation when we return home in a month. We found a vehicle and made a deal. The salesman said they would have finance reach out to me to finalize. After several attempts to contact them I never got any details or opportunity to buy the car. I was actively trying to buy the car. Called the front desk. Called the manager. Finally, someone picked up the phone and told me they sold it the night before. I lost my time and the cost to have it inspected. As a Saint Louis native I'll never be doing business with this group again.
Frank, Letta acura help me a whole lot. My wife was in the hospital in Columbia. Missouri, I was having a very hard time. They helped me and they delivered me my car. I will. I will tell anybody I know how good a service I got. And will definitely let them know where they need to get by a car. Thank you. Sean Brady and Dave Bradshaw are 2 men that really know their job. They know it well. They will help you any way they can.
I purchased a 2022 Dodge Challenger from this dealership nearly a year ago. As part of the deal, they explicitly promised to repair the hail damage and the scrapes and marks on the right side of the vehicle within a couple of weeks of purchase.
Nearly a year later, NONE of that work has been done.
This is a straightforward case of a dealership making promises to close a sale and then completely failing to follow through. I have been patient, but patience has a limit. When a repair commitment is written into a deal, it is not optional — it is ... Read More Full review text opened.Google - Mar 28, 2026
I purchased a 2022 Dodge Challenger from this dealership nearly a year ago. As part of the deal, they explicitly promised to repair the hail damage and the scrapes and marks on the right side of the vehicle within a couple of weeks of purchase.
Nearly a year later, NONE of that work has been done.
This is a straightforward case of a dealership making promises to close a sale and then completely failing to follow through. I have been patient, but patience has a limit. When a repair commitment is written into a deal, it is not optional — it is an obligation.
I would strongly caution anyone considering purchasing from this dealership. If they promised it verbally or in writing and still haven’t delivered after almost 12 months, ask yourself: what else will they promise and never deliver? (Also have the paperwork to them agreeing to fix the damage.)
I expect this to be resolved immediately. If it is not, I will be escalating this matter further — including filing a complaint with the relevant consumer protection authorities and the Better Business Bureau. Also have called multiple times to set up an appointment and heard nothing back.
Edit: I called and tried to get in contact with someone about my car. Still absolutely no help. They said they couldn’t find my paperwork. Wouldn’t not go here whatsoever they definitely scam you. Take your money and time some place else. Worst experience I’ve ever had buying a car from here. 4/6/25
We bought a 22 Civic for my son who goes to school in KY on Friday 03/20. On the 30 min drive home we noticed an issue with the steering and brought it back the same day. They indicated the issue was a recall - why they sold a car that way without addressing a known recall is a mystery. We explained my son was leaving Sunday to go back to KY and we’re assured it would be addressed and returned to us Saturday. We got it back Tuesday forcing a trip to KY with no accountability from Leta.
I inquired about a vehicle they had an inventory. I emailed with a salesman named Cody. I have a 2014 vehicle, couldn’t be worth a lot, I just wanted an estimate of what they thought it might be worth. Cody wanted me to drive four hours to appraise a car that I’m sure they’re going to take to the auction. Very disappointing! I was very interested in the vehicle they had, I have a large down payment and was willing to drive the four hours to buy the vehicle to buy the vehicle. But Cody, you didn’t ... Read More Full review text opened.Google - Mar 17, 2026
I inquired about a vehicle they had an inventory. I emailed with a salesman named Cody. I have a 2014 vehicle, couldn’t be worth a lot, I just wanted an estimate of what they thought it might be worth. Cody wanted me to drive four hours to appraise a car that I’m sure they’re going to take to the auction. Very disappointing! I was very interested in the vehicle they had, I have a large down payment and was willing to drive the four hours to buy the vehicle to buy the vehicle. But Cody, you didn’t even try and earn my business.
Do not buy from this dealership.
Since purchasing my car, it has been nonstop issues. My salesperson, Andrew, falsified information on my application, which caused me to be unable to get my registration for four months.
A couple of months after purchase, the brakes failed and the dealership refused to take responsibility. The situation became so problematic that attorneys had to step in.
Most recently, after having two worn tires replaced and a wheel alignment, I immediately had to put air in a tire three times after leaving.
The only positive experience I’ve had was with a service advisor ... Read More Full review text opened.Google - Mar 13, 2026
Do not buy from this dealership.
Since purchasing my car, it has been nonstop issues. My salesperson, Andrew, falsified information on my application, which caused me to be unable to get my registration for four months.
A couple of months after purchase, the brakes failed and the dealership refused to take responsibility. The situation became so problematic that attorneys had to step in.
Most recently, after having two worn tires replaced and a wheel alignment, I immediately had to put air in a tire three times after leaving.
The only positive experience I’ve had was with a service advisor named Blake TODAY, who was kind and professional. Unfortunately, management does not stand behind their customers. Document everything if you deal with this dealership.
We’ve just about had it and I’m an overall sweet hearted person.
Hate to say it but honestly I was very disappointed with an occurrence I had at this dealership. I was looking for a used Acura TLX and noticed online just what I as looking for a white car with light interior trim . Excited I contacted the dealership to see how f available and it was . Excited to go look and test drive so called the next morning to ensure it was still available… sales dept took my call and yes still available verified . I had Made appointment day before for 10:30 so head that way “ready to deal”. I get there ... Read More Full review text opened.Google - Mar 7, 2026
Hate to say it but honestly I was very disappointed with an occurrence I had at this dealership. I was looking for a used Acura TLX and noticed online just what I as looking for a white car with light interior trim . Excited I contacted the dealership to see how f available and it was . Excited to go look and test drive so called the next morning to ensure it was still available… sales dept took my call and yes still available verified . I had Made appointment day before for 10:30 so head that way “ready to deal”. I get there and was approached by a very nice guy his name was Edwin . Sat in office and went over all the pros like new tires , newer brakes only 2 owners and so on . Now let’s get to business and talked numbers . Unbeknownst to Edwin and I the night before it had a deposit on it and signing papers that day . Disappointed I left unhappy and went to next stop in south county and bought an Acura at a different dealership (not Acura ) I received an email next day asking if I would consider any other type car ? No !
Very long story short double and triple check before you head that way I drove from Chesterton to South County on a very rainy day to leave empty handed .
I purchased a used 2013 Honda accord and was told that they would install 4 new tires and do an alignment to it. After paying for it, it took about a week to get the tires in (which I thought was weird). Tires looked fine but one had a slow leak in it, which I thought was because of it being cold outside and maybe it didn't seal correctly. 3 months after having it I got the oil changed and ask my mechanic to check that tire. He did and the leak was due to a previous patch and that he couldn'... Read More Full review text opened.Google - Mar 7, 2026
I purchased a used 2013 Honda accord and was told that they would install 4 new tires and do an alignment to it. After paying for it, it took about a week to get the tires in (which I thought was weird). Tires looked fine but one had a slow leak in it, which I thought was because of it being cold outside and maybe it didn't seal correctly. 3 months after having it I got the oil changed and ask my mechanic to check that tire. He did and the leak was due to a previous patch and that he couldn't fix it. So I told him to just give me a new tire and the car was way out of alignment. I reached out to leta to let them know and they said they needed to see it and to bring it in but I had already told the shop to replace the tire. I'm not going to lie about it and it's not worth my time to bring it to them. They also said they would get back to me with what could be done to make it right. That was at least a month ago now. I could care less about the money for the tire just wanted to let people know they are a typical car dealer saying they're better than other when they are not.
Sales team will tell you whatever you want hear to get you in the door to buy a vehicle. Was lied to about what they were selling me, And the sticker price that was supposed to be reduced did not happen. After purchasing the vehicle with an extended warranty. I have had it now for four months and it broke down with a part that was evidently broken when I bought the vehicle. It was not covered under warranty, but caused other parts that were under warranty to also be damaged. The third-party warranty company wouldn’t cover the damage ... Read More Full review text opened.Google - Mar 2, 2026
Sales team will tell you whatever you want hear to get you in the door to buy a vehicle. Was lied to about what they were selling me, And the sticker price that was supposed to be reduced did not happen. After purchasing the vehicle with an extended warranty. I have had it now for four months and it broke down with a part that was evidently broken when I bought the vehicle. It was not covered under warranty, but caused other parts that were under warranty to also be damaged. The third-party warranty company wouldn’t cover the damage so the dealer quoted me A rather large amount to fix the vehicle. I denied the work so they stuck me with another large bill just for inspecting the vehicle. Everyone has been rude to me and both departments on the service side and sales. They held my vehicle for almost 2 weeks saying they were waiting on responses or parts or anybody else but themselves. When I went to pick up the vehicle, there were grease stains in my seats from the service department. And greasy fingerprints on my doors. I would strongly advise anybody from shopping here worst experience ever and I’ve bought multiple vehicles from dealerships.
I am writing this after five months of constant frustration, and I want this to be clearly understood by management and anyone considering doing business here.
This problem began in October 2025.
After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly — sometimes multiple times a week — just to get basic information.
I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly ... Read More Full review text opened.Google - Feb 28, 2026
I am writing this after five months of constant frustration, and I want this to be clearly understood by management and anyone considering doing business here.
This problem began in October 2025.
After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly — sometimes multiple times a week — just to get basic information.
I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly following up, I was eventually told by Daniel, the Finance Director, that everything had already been submitted and processed. I was specifically told that I would receive my refund by mid-December and that I did not need to keep calling or worrying about it.
December came and went. No refund.
At that point, I resumed calling. Once again, the Finance Department would not answer. Emails went unanswered. I had to involve BDC (Amanda attempted to assist me), speak with sales representatives, and even sales managers — all of whom were aware of the situation and attempted to contact Finance on my behalf.
Despite multiple departments being involved, nothing was resolved.
Then in January, after months of being told everything had been processed, I was suddenly informed that the cancellation had not actually been completed and that I needed to provide proof of payoff documentation.
This raises a serious question: if the cancellation had truly been processed in October as I was told, why was payoff documentation suddenly required in January?
I immediately contacted my bank, obtained the payoff confirmation the same day, and sent it over without delay. I asked multiple times if there was anything else needed from me to avoid further issues.
It is now the end of February. I still have not received my refund.
For five months, I have been calling, emailing, following up, correcting misinformation, and trying to get someone to take accountability. The only consistent response has been vague statements such as “we sent the request” or “they’ll be back Monday.”
Five months is not a processing delay. It reflects serious internal disorganization and lack of accountability within the Finance Department.
As someone who works in the automotive industry myself, I understand how cancellations are handled. This timeline is not normal. Customers should not have to chase a dealership for months to receive money that legally belongs to them.
This has been exhausting, disappointing, and completely avoidable had proper follow-up and professionalism been exercised from the beginning.
I strongly urge management to review how the Finance Department is handling customer funds and post-sale processes.
Wasn’t very flexible on price, delayed vehicle pickup by weeks, and the detail job was a joke. The salesman walked me out to the truck when it was finally ready for pickup and said she’s clean and in tip top shape ready to go. There were granola bar chunks, dirt, and dog hair all over the truck. They didn’t change the faulty TPMS sensor either even though they passed it for their safety inspection. This experience didn’t really make me feel like a valued customer.
This was the best car shopping and purchase I've ever had. Sales and financing was amazing.
We bought our truck in October 2025 at FLA mainly due to the warranty they provided along with the “Leta for Life” guarantee. We had some issues but they were fixed once they got to Justin the manager.
Spoke with the sales team several times before I went in. I was pre approved. Well, I was waiting for them to run my options for financing,I mentioned having a sponsor and things immediately got weird. I was approved for a loan at a very reputable dealership last year n had no mention on having to put 3000 down because of being a "first time buyer" which, Im not. They absolutely discriminated against me for being in recovery. I believe they looked at me as a risk. I have three years of sobriety and I just started my ... Read More Full review text opened.Google - Jan 25, 2026
Spoke with the sales team several times before I went in. I was pre approved. Well, I was waiting for them to run my options for financing,I mentioned having a sponsor and things immediately got weird. I was approved for a loan at a very reputable dealership last year n had no mention on having to put 3000 down because of being a "first time buyer" which, Im not. They absolutely discriminated against me for being in recovery. I believe they looked at me as a risk. I have three years of sobriety and I just started my SECOND LLC. After I left the dealership, I text the salesperson again, and he then told me that he needed four or five thousand down And refused to tell me the price of the car. I WILL FOREVER TELL PEOPLE NOT TO GO TO THIS DEALERSHIP. I'M VERY WELL CONNECTED IN THIS COMMUNITY AND WORD OF MOUTH IS EVERYTHING. I found financing someplace else, and how awful of you guys to look down on somebody who's getting their life back in order.
